RESERVATIONS & CANCELLATIONS
Reservations & Cancellations
Reservations
We are a small, private, appointment-only pet care business. Reservations are always required for overnight stays and daycare. A four-hour evaluation is required before a reservation can be confirmed.
Cancellation Policy
Reservations not canceled within 2 days of the arrival date during non-peak times will incur a cancellation fee equal to a 1-night stay or loss of the prepaid deposit.
Reservations not canceled within 4 days of the arrival date during peak times will incur a cancellation fee equal to a 1-night stay or loss of the prepaid deposit. During "3-night minimum stay" peak times, the cancellation fee is equal to 1/2 of the overnight charges for the original reservation.
Peak Times
All dates listed below are considered peak times:
Winter Break
Spring Break Week
Easter Weekend*: Friday- Sunday
Summer Peak: Memorial Day- Labor Day
- Memorial Day Weekend*: Friday- Tuesday 3-night minimum stay
- Week of July 4th*: 5-night minimum stay
Fall Break- Friday- Monday
Thanksgiving Week*: Tuesday-Sunday 3-night minimum stay
Christmas Week- New Years Day
*Serenity Dog Retreat is closed on July 4th, Thanksgiving, and Christmas. Staff is here to care for the pups but our home is closed for drop-offs, pick-ups, and daycare. All other holiday hours are 9am-5pm.
During Peak times reservations should be made far in advance for overnight care.