RESERVATIONS & CANCELLATIONS
Reservations & Cancellations
Reservations
We are a small, private, appointment-only pet care business. Reservations are always required for overnight stays and daycare. A four-hour evaluation is required before a reservation can be confirmed.
Cancellation Policy
Reservations not canceled within 2 days of the arrival date during non-peak times will incur a cancellation fee equal to a 1-night stay or loss of the prepaid deposit.
Reservations not canceled within 4 days of the arrival date during peak times will incur a cancellation fee equal to a 1-night stay or loss of the prepaid deposit. During "3-night minimum stay" peak times, the cancellation fee is equal to 1/2 of the overnight charges for the original reservation.
Peak Times
All dates listed below are considered peak times:
New Year's Day*: December 29th - January 3rd
Spring Break Weeks
Easter Weekend*: Friday- Sunday
Memorial Day Weekend*: Friday- Tuesday 3-night minimum stay
Week of July 4th*: 3-night minimum stay
Summer Peak: Memorial Day- Labor Day
Fall Break/Columbus Day Weekend- Friday- Monday
Thanksgiving Week*: Tuesday-Sunday 3-night minimum stay
Christmas Eve & Christmas Day*: December 21st- 28th 3-night minimum stay
*Serenity Dog Retreat is closed on New Year's Day, July 4th, Thanksgiving, and Christmas. Staff is here to care for the pups but our home is closed for drop-offs, pick-ups, and daycare. All other holiday hours are 9am-5pm.
During Peak times reservations should be made far in advance for overnight care.