RESERVATIONS & CANCELLATIONS
Reservations & Cancellations
We are a small, private, appointment-only pet care business. Reservations are always required for overnight stays and daycare.
Reservations can be made by providing a credit card to keep on file (Visa, Mastercard or American Express), paying a 1-night deposit at the time the reservation is made, or purchasing a daycare package.
Reservations not canceled within 2 days of the arrival date during non-peak times will incur a cancellation fee equal to a 1-night stay or loss of the prepaid deposit.
Reservations not cancelled within 4 days of the arrival date during peak times will incur a cancellation fee equal to a 1-night stay or loss of the prepaid deposit. During "3-night minimum charge" peak times, the cancellation fee is equal to 1/2 of the overnight charges for the original reservation.
Daycare reservations must be canceled at least 1 day in advance or you will incur a charge equivalent to 1 day of daycare.
All dates listed below are considered peak times:
New Years Day*: December 29th - January 3rd
Spring Break Weeks: Thursday- Sunday
Easter Weekend*: Friday- Sunday
Memorial Day Weekend*: Friday- Tuesday 3-night minimum charge
Week of July 4th*: 3-night minimum charge
Summer Peak: Thurs-Sun during June & July
Labor Day Weekend*: Friday- Tuesday 3-night minimum charge
Thanksgiving Week*: Tuesday-Sunday 3-night minimum charge
Christmas Eve & Christmas Day*: December 21st- 28th 3-night minimum charge
*Serenity Dog Retreat is closed on New Year's Day, July 4th, Thanksgiving, Christmas Eve and Christmas. Staff is here to care for the pups but our home is closed for drop-offs, pick-ups, and daycare.
During Peak times reservations should be made far in advance for overnight care.
3-Night Minimum Charge
We have a 3-night minimum charge for our busiest times of the year (Memorial Day weekend, July 4th, Labor Day weekend, Thanksgiving & Christmas).
A reservation can only be made if you have a credit card on file or pay a deposit equal to 1/2 of the overnight charges for the reservation.